Professional Summary
Strong verbal and written communication skills with clients, colleagues, and employers; maintained a polite and professional presence and working manner. Client-orientated with exceptional customer service management as well as general management skills. Reliable and able to solve problems promptly and with a high level of accuracy.
Technical Skills
Reverse Engineering & Analysis
- Ghidra (binary analysis, decompilation, vulnerability research)
- Malware analysis and disassembly techniques
- Assembly language and low-level debugging
Security Tools & Platforms
- Kali Linux (penetration testing, security auditing)
- MCP (Model Context Protocol) implementation and security
- Vulnerability assessment and exploitation frameworks
Programming & Development
- Rust (systems programming, memory-safe application development)
- Secure coding practices and threat modelling
- Network protocol analysis
Operating Systems
- Windows, Linux, and Unix system internals
- System hardening and security configurations
- Privilege escalation and access control mechanisms
Additional Competencies
- Network security and traffic analysis
- Incident response and forensics
- Security documentation and technical reporting
- Cross-functional team collaboration
Professional Skills
- Cooperation and coordination
- Time management skills and organisation
- Adaptability and flexibility
- Problem-solving
- High level of accuracy
- Systems and software programs
- Network development
- Interpersonal communication skills
Work History
Receptionist Administrator —
Quest Sanctuary Lakes
07/2022 to 03/2024
Point Cook, VIC
- Troubleshot time-sensitive technical issues
- Answered incoming calls, directing clients to appropriate individuals addressing specific needs
- Received packages and documents, applying appropriate internal policies relating to chain of custody
- Maintained professional and courteous customer interactions amongst reception staff
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Managed daily cleaning operations whilst maintaining high standards of room presentation for corporate and leisure guests
- Ensured quality and compliance for cleaning operations, assisted with rostering of housekeeping staff, and resolved any issues or customer complaints
Sales Representative —
Prism Group
01/2021 to 08/2021
Carlton, VIC
- Used body language and tone to ensure a positive manner towards customers for high-quality customer service
- Met daily sales quotas consistently and achieved strong results
- Promptly resolved all customer requests, questions, and complaints using objection-handling techniques, ensuring their questions were answered to help them understand the service
- Handled a wide range of customers, met their needs, and adapted to various communication styles
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Retail Assistant —
Faisal's Clothing
01/2018 to 01/2019
Laverton, VIC
- Balanced and organised cash register by handling cash, counting change, and storing coupons
- Greeted customers, helped locate merchandise, and suggested suitable options
- Used POS system to process sales, returns, online orders, and gift card activations
- Approached browsing customers to initiate conversations to determine buying preferences
References
Available upon request